Terms of Service

1. Acceptance of Terms

By accessing or using SnifoxAI Gateway ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Service Description

SnifoxAI Gateway is a PaaS AI Gateway platform that provides unified API access to multiple AI models from various providers. The Service offers:

• Access to multiple AI models through a single API endpoint
• OpenAI-compatible API format
• Two pricing models: Pay As You Go (PAYG) and Quantum subscription
• Credit-based billing in USD with fixed exchange rate of $1 = Rp 11,000
• API key management and usage tracking

3. Account Registration and Access

3.1. Account Creation: User accounts are created by platform administrators only. There is no public self-registration.

3.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and API keys. Notify us immediately of any unauthorized access.

3.3. Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behavior.

4. Payment and Billing

4.1. PAYG Model: Prepaid credit balance deducted per request based on model token usage. Minimum top-up: $1 (Rp 11,000). Credit expires 1 month from top-up date.

4.2. Quantum Subscription: Fixed monthly fee for daily token quota. Unused daily tokens do not roll over. Subscription expires 1 month from activation date.

4.3. Exchange Rate: The fixed rate of $1 = Rp 11,000 applies to all transactions and may be updated with prior notice.

4.4. Payment Confirmation: Payments are processed manually by administrators within 1-5 minutes during business hours.

4.5. Refunds: Credit top-ups and subscriptions are generally non-refundable except in cases of service failure or billing errors at our sole discretion.

5. API Usage and Restrictions

5.1. Acceptable Use: You must use the Service in compliance with all applicable laws and regulations. You may not:

• Use the Service for illegal, fraudulent, or harmful purposes
• Attempt to circumvent rate limits, security measures, or billing systems
• Resell or redistribute access without explicit written permission
• Generate content that violates third-party rights or applicable laws
• Reverse engineer, decompile, or attempt to extract proprietary systems

5.2. Rate Limits: PAYG models have no platform-imposed RPM limits but are subject to upstream provider limits. Quantum plans have defined RPM limits per plan tier.

5.3. Data Usage: Request and response data may be logged for billing, debugging, and service improvement purposes. We do not train models on your data.

6. Service Availability and Support

6.1. Uptime: We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

6.2. Model Availability: AI model availability depends on upstream providers. We may add or remove models at any time with reasonable notice.

6.3. Support: Support is provided via email and dashboard ticketing system during Indonesian business hours (GMT+7).

7. Intellectual Property

7.1. Platform IP: SnifoxAI Gateway, its code, design, and documentation are proprietary and protected by intellectual property laws.

7.2. User Content: You retain ownership of content you submit to the Service. You grant us a limited license to process your requests.

7.3. AI-Generated Content:Ownership and usage rights of AI-generated content are governed by the respective upstream provider's terms.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNIFOXAI GATEWAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the 3 months prior to the claim.

9. Indemnification

You agree to indemnify and hold harmless SnifoxAI Gateway, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

10. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

We implement reasonable security measures to protect your data, but cannot guarantee absolute security of data transmission over the internet.

11. Governing Law and Dispute Resolution

11.1. Governing Law: These Terms are governed by the laws of the Republic of Indonesia.

11.2. Dispute Resolution: Any disputes arising from these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the courts of Jakarta, Indonesia.

12. Contact Information

For questions about these Terms, please contact us at:

Email: support@snifoxai.com
Website: https://snifoxai.com